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Shipping Policy

1. Delivery Areas

We currently ship within the UK mainland only.

We do not deliver to:

  • PO Boxes

  • BFPO addresses

  • Scottish Highlands & Islands

  • Northern Ireland

  • Channel Islands

  • Isle of Man / Isle of Wight

If you place an order to an excluded postcode, we will contact you to arrange a refund.

2. Delivery Charges

  • Standard UK mainland delivery (DHL): £10.00 per order

  • There is no free shipping option at this time.

All our treats are ambient (shelf-stable) and do not require refrigeration during transit.

3. Dispatch Times

We aim to get your dog’s treats out to you as quickly as possible.

  • Orders placed before 11:00am (Monday–Friday): dispatched the same day on a next-day service.

  • Orders placed after 11:00am (Monday–Thursday): dispatched the next working day.

  • Orders placed after 11:00am on Friday, or over the weekend: dispatched on Monday (or the next working day if Monday is a bank holiday).

Our couriers do not deliver at weekends, so deliveries are Monday–Friday only.

4. Delivery Times

We use a next-day courier service (DHL) for all orders. Most parcels arrive 1 working day after dispatch.

Please allow up to 3 working days after dispatch for your order to arrive in case of courier delays.

If your order has not arrived within 3 working days of dispatch, please contact us so we can investigate.

5. Local Collection (Click & Collect)

You can choose free collection from:

Little Clayhill Farm
Charlynch Lane

Bridgwater

Somerset

TA5 2PH

​

  • Collection is by prior arrangement only.

  • We will email or message you when your order is ready to collect.

  • Please bring your order confirmation when you come to collect.

7. Missed Deliveries & Incorrect Addresses

Please make sure your delivery address and contact details are correct when you place your order.

  • If a delivery is missed or delayed because of an incorrect address or no one being available to receive the parcel, we may not be able to refund your delivery charge.

  • Our courier may leave your parcel in a safe place or with a neighbour, depending on their policies and your local driver.

8. Delayed or Lost Parcels

If your order has not arrived within 3 working days of dispatch:

  1. Please contact us with your order number.

  2. We will open an investigation with the courier.

  3. Once we have heard back from the courier, we will either:

    • Arrange a replacement, or

    • Arrange a refund, depending on the outcome of the investigation and your preference.

We are unable to issue an immediate refund or replacement before we have completed this process with the courier.

9. Damaged Parcels

If your parcel arrives damaged, please:

  • Take clear photos of the outer box, inner packaging, and the damaged items.

  • Contact us within a reasonable time of delivery with your photos and order number.

We will review this and work with you to arrange a replacement or refund where appropriate (see our Refunds & Returns Policy for full details).

10. Contact Details

If you have any questions about shipping or your order delivery, please contact us:

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